Call Center Agent

As a Call Center Agent, you will be the first point of contact for students, trainers, and partners of the Bano Qabil program. You will handle inbound and outbound calls, respond to queries, provide accurate information, and ensure an excellent support experience in line with Bano Qabil’s mission and values.

Key Responsibilities

Handle incoming and outgoing calls related to student registration, verification, course details, and general inquiries. Maintain professionalism, empathy, and clarity in every communication. Accurately record call details and update student information in the system. Provide timely resolutions to student concerns and escalate complex issues to supervisors when required. Follow communication scripts, guidelines, and standard operating procedures. Collaborate with other departments (Admissions, IT, Training, etc.) to ensure seamless coordination. Participate in training sessions to stay updated on new courses, features, and processes.