Branch Managers

Department: Branch Operations Reports To: Area Manager / Regional Manager

Job Purpose:

To manage overall branch operations, drive sales performance, ensure customer satisfaction, maintain inventory accuracy, and ensure compliance with DVAGO policies and operational standards.

Key Responsibilities:

• Oversee daily branch operations, staff scheduling, and operational readiness.
• Achieve assigned sales targets and monitor branch performance KPIs.
• Ensure excellent customer service and minimize customer waiting time and lost sales.
• Manage inventory, stock availability, expiry control, and stock-loss prevention.
• Supervise, coach, and develop branch staff while monitoring attendance and performance.
• Ensure compliance with company SOPs, audit requirements, safety standards, and applicable pharmacy regulations.
• Monitor cash handling, billing accuracy, and daily reconciliation.
• Coordinate with HR, Supply Chain, Finance, Audit, and Operations for timely issue resolution.
• Prepare operational reports and ensure timely closure of audit observations.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, or a relevant field.
• 2–4 years of relevant retail operations experience, preferably in pharmacy or healthcare retail.
• Strong leadership, communication, customer service, and problem-solving skills.
• Proficiency in MS Office and retail management systems.

Key Performance Indicators (KPIs)

• Sales target achievement and profitability.
• Customer satisfaction and service quality.
• Inventory accuracy, expiry, and stock-loss control.
• Audit and SOP compliance.
• Employee productivity, attendance, and retention.