Senior Pharmacy Technicain

Department: Branch Operations Reports To: Branch Manager / Shift Supervisor

Job Purpose

To support daily pharmacy operations, ensure accurate inventory management, maintain customer service standards, supervise pharmacy support activities, and ensure compliance with DVAGO policies and operational procedures.

Key Responsibilities

• Support daily pharmacy operations and ensure smooth workflow across shifts.
• Assist in stock management, replenishment, expiry monitoring, and inventory accuracy.
• Ensure proper storage, handling, and documentation of medicines and healthcare products.
• Support timely order processing, customer service, and reduction of lost sales.
• Guide and coordinate pharmacy support staff to maintain operational efficiency.
• Ensure compliance with company SOPs, safety standards, and applicable pharmacy regulations within the scope of the role.
• Assist with stock counts, audit preparation, and resolution of inventory discrepancies.
• Maintain accurate records of stock movement, returns, near-expiry products, and operational activities.
• Coordinate with the Branch Manager and Pharmacist to resolve operational issues.
• Report stock shortages, discrepancies, damaged products, and compliance concerns promptly.

Qualifications & Experience

• Minimum Intermediate or Diploma in Pharmacy Technician
• Relevant registration or certification as required by applicable regulations.
• 2–4 years of experience in pharmacy retail or healthcare operations, preferably with supervisory responsibilities.
• Strong knowledge of inventory control, medicine storage, and pharmacy operations.
• Good communication, coordination, and problem-solving skills.

Skills

• Inventory & Stock Management
• Pharmacy Operations
• Medicine Storage & Handling
• Expiry Management
• Stock Reconciliation & Documentation
• Customer Service
• Audit & SOP Compliance
• Team Coordination
• Problem-Solving
• MS Office & Pharmacy Management Systems